Deposit Payment Policy

How Deposit Payment Works

We offer Deposit Payments (also known as or Partial Payments) to provide flexibility:

• Initial Payment (Online): Pay a portion of your order total upfront during checkout.
  

• Due Amount (Later): Pay the remaining balance before delivery or at depot on collection.
  

Payment Structure

• Upfront Payment: A non-refundable deposit (20% of order total) is charged when you place your order.
  

• Due Amount: Pay the balance (80% of order total) via bank transfer or a payment link we’ll email/SMS to you (or at the checkout counter for collection orders).

Order Confirmation

• Your order is confirmed only after the initial payment is successful.
  

• You’ll receive an email/SMS with:

• Order summary + initial payment receipt.

• Due amount and instructions to pay the balance when it falls due.
  

Cancellations & Refunds

• Initial Payment: Non-refundable after 24 hours (covers processing & administration fees).
  

• Balance Due Amount:

• Fully refundable if cancelled before the order is sent to the warehouse for picking & dispatch. 

• Non-refundable if cancelled after the order is sent to the warehouse for picking & dispatch.

Exclusions (e.g., Discount Coupons, Vouchers, Gift Cards)

Please note that discount coupons, vouchers, gift cards and other promotional offers may not be applicable to orders placed using the Pay Deposit option, unless specified otherwise. The advance payment amount remains fixed. The Pay Deposit option is at sole discretion of MX Wholesale UK.

Your Agreement

By selecting the "Pay Deposit" option at checkout, you acknowledge that you have read, understood and agree to the terms and conditions outlined in this policy.

Customer Support

For any questions, please do not hesitate to contact our Customer Services team. We are happy to help!