Frequently Asked Questions

FAQ Topics

Shipping & Deliveries

Q Are you just an online wholesaler or do you have a physical location where i can view your products?

We are NOT just an online wholesaler we have a showroom in Leicester where you can come and view the products. Our showroom is open Monday-Friday 8:30am - 4:00pm, Thursday's Late Evenings until 7.30pm.

Visiting MX Wholesale Showroom does not require an appointment but it is advisable to do so in case it is busy. To book an appointment, feel free to contact us on 0116 2544 988 or send an email to our customer services team with subject “Book an appointment to visit showroom”, and a member of our team will contact you with available times and dates.

Q I'm based in Mainland UK much will shipping on my order cost?
A There are various shipping options available with different prices depending on how big your order is or how quickly you need the goods. Standard Parcels Shipping is calculated at £9.99 for up to £200 net order value. If you require any help working out the shipping cost on your order please do not hesitate to contact us. If your based in mainland UK and you order over £550 your shipping will normally be free of charge. (T&C apply) You can get an estimate of how much shipping will be on your order by going to your shopping cart at the bottom of the cart fill in your delivery postcode and click on 'shipping quote' you will also get these values when you go through the checkout process.
Q Do you ship to Ireland?
A Yes we do but it does cost a little bit more and take a little longer than shipping to a Mainland UK addresses. Shipping to Nothern Ireland costs £23.50 for the first 10Kg then 75p per additional Kg thereafter. Shipping to Southern Ireland Is based on a 'per parcel rate'. The parcel can weigh up to a maximum 30kg and costs £17.95 per parcel Deliveries to Ireland addresses both North and South normally work out more cost effective when buying in pallet quantities, a pallet delivery price guide is supplied here These costs should also appear in your shopping cart when you enter your delivery information in our 'shipping quote' section and when you go through the checkout process.
Q Do you ship abroad?
A Yes, we can arrange for your goods to be shipped almost anywhere in the world, please contact us and we will email you with the shipping costs, alternatively, you can arrange your own shipper and they can collect from our warehouse or we can ship to them.


Q What's your minimum order?

We have No Minimum Order. You can order any quantity you want

Q Do your prices include VAT?

You can choose your tax display setting by click on small box in above right side of webpage. There are three options for you:

Incl VAT: Show price include VAT

Excl VAT: Show price exclude VAT

Both: Show price in both format of excluding VAT (Excl Tax) & including VAT (Incl Tax). In the case of tier pricing, you can see price excluding vat as a default and including vat in parentheses ().

tax display

Q Do I need to be VAT registered to buy from you?

No, you do not need a VAT registration number or company number to purchase goods from us. Every individual person can order from us too. You don’t need to open trade account for ordering.

Q What is “No Minimum Order “meaning?

It means there is no minimum for your order, so you can order any quantity you want. There is no limitation for your order, you can order from 1 single piece to how much you want, feel free and enjoy your shopping.


No Minimum Order


Q Can I order 1 item from your website?

Yes, you can order 1 item from us. You can order how much you want even it is 1 item. There is no limitation.

Q What is “Free Membership” meaning?

It means your Membership is free of charge and you don’t need to open trade account

Q Do I need to be a business to order from you? No

No, you don’t need to be a business for ordering from us, every individual shopper can order from us too. You don’t need to open trade account for ordering.

Q How use your tier pricing discount?

You just need to input your quantity (Qty), the price will automatically adjust based on your quantity.  This tier pricing policy bring for you maximum discount based on your order quantity.

Q What is tier pricing?


Q I Can't/Dont want to pay by Credit/Debit Card can i pay another way?
A Yes, you can pay by Bank Transfer (BACS) or on Collection. Once the funds have cleared into our account we will ship your goods.