Call Us: 023 80 336 111

Welcome to MX Wholesale!

Customer Service

Shipping & Delivery

Shipping charges will be invoiced separately depending on the weight of your order.

Mainlank UK Carriage costs £7.95 + Vat for up to 15kg plus 20p per additional kg

Weight is calculated using Actual Weight and Volumetric Weight the greater of the two will be charged

Pallet Prices from £35.00 + VAT per palette (please view our pallet rates guide or contact us with your postcode for exact cost to your address)

National Delivery - For Scottish Highlands and Islands,  Ireland, Channel Islands or international delivery please view shipping rates page, e-mail or call for quotes.


Privacy & Security
We take your Security and Privacy very seriously!
All Information that is needed for processing your order is transmitted through a secure connection using a minimum of 128 Bit SSL encryption. The personal data provided by you at the beginning of, or during the course of business dealings shall be processed and, in particular, stored in compliance with the provisions of the UK Data Protection Act. You are entitled to have your personal data deleted or corrected at any time. To do so please contact [email protected] or send us your request in writing by mail. Personal data shall not be passed on to third parties. Excluded are our service partners, which need the transmission of data for the handling of your order. (e.g. parcel-service or bank). In this cases however the passing of data is limited to the necessary minimum.

Returns, Claims, Damages & Replacements
All returns, claims, damages & replacements must be dealt with in writing!
Our staff cannot deal with these over the telephone so please do not ask them to do so!
We cannot re-imburse costs of carriage on orders.
For more information on the above go to our customer service page here


Carriage Of Liquids

Unfortunately we cannot accept claims against damaged liquid products unless you have asked for your goods to be send on a pallet delivery. This is due to the fragile nature of the liquids and the majority of couriers not offering compensation on damages to them. Therefore if you would like pallet delivery of liquids please view our pallet rates guide for the price of a pallet delivery to your postcode and if acceptable add to the notes during checkout 'Pallet Delivery'. If you have not asked for a pallet delivery and your goods are damaged in transit we regret that you will not be able to claim against these damages.


Ordering
We have set up a page on how to use our website which you can view here
If you are a governmnet agency (NHS, Council, Military, School etc) and require alternative methods then please contact us

Payment, Pricing & Promotions
Payments must be made prior to dispatch of order. Orders will not be shipped without full payment!
We do not offer any credit accounts.
Payment is accepted by all major debit and credit cards, Cheque, Bank Transfer, Postal Order, Cash on Collection, Cash on Delivery (within SO&PO postcode areas and with prior arrangement). 

Viewing Orders
You can view your orders by logging in to the 'My Account' area and clicking on the order. Remember this is your order, not your final invoice.

Updating Account Information
By logging in to the 'My Account' area and clicking the links you can change any of your personal or company information.

Charges
We will sometimes have to pass on charges that are charged to, or cost us an expense due to your order. This is a rarity but may include.

 Returned/Declined/Refused Cheques £15.00
 Chargebacks (card transactions) £15.00
 -Carriage Charges
 No-one to recieve parcels returned  £15.00
 Order cancelled after dispatch parcels returned  £15.00
 Pallet Re-Delivery (no one to receive or refused)  up to £75.00 depending on location
 Pallet Delivery Returned  up to £75.00 depending on location
-Restocking Warehouse Charges
 Restocking (order cancelled after collection)  £10.00 or 20% (whichever is greater)
 Restocking (returned parcels)  £10.00 or 20% (whichever is greater)

 

 

Minimum Order

As a wholesale supplier we have a minimum order, unless otherwise arranged with a member of staff a low value surcharge will be added to orders falling below this value. Minimum order £50.00 (before carriage and VAT) a 20% or £3.00 surcharge (whichever is greater) will automatically be added on orders under £50.00.

Reservation Of Title
Any goods delivered or collected shall remain our property until they have been paid for in full.

 

Content
MX Wholesale make no representations about the suitability of the content, material or information contained in the pages, documents, downloads and graphics published on the web sites ("Content") for any purpose. All Content is provided on an "as is" basis without warranty of any kind MX Wholesale hereby disclaims all warranties and conditions with regard to the Content, including all implied warranties and conditions of satisfactory quality, fitness for a particular purpose, title and non-infringement.

While we attempt to ensure that the Content is accurate, we cannot guarantee that it will always be fault-free. The Content could include technical inaccuracies, typographical or photographic errors (all images are used for display purposes only). We endeavour to correct errors and omissions as quickly as practicable. We do not accept liability for any such errors and omissions.

Changes are regularly made to the Content. MX Wholesale may make improvements and/or changes to the Services and/or the Content at any time without notice.

Other than in accordance with these terms and conditions or with the prior written consent of mx wholesale, you may not modify, copy, distribute, transmit, reverse engineer, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Content.

 

Final Clauses
In the event that one or several of these terms of business are invalid wholly or in part, this shall not affect the validity of the remaining provisions. Invalid terms are replaced by the regulations provided by law. By placing an order you declare to agree with our trading conditions. Deviating conditions require our written agreement.